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PatientPay Achieves PCI DSS Service Provider Level 1 Recertification

DURHAM, N.C., April 23, 2024 /BUSINESS WIRE/ --

PatientPay, the leading patient payments partner for acute, ambulatory, and specialty care, today announced it has achieved Payment Card Industry Data Security Standard (PCI DSS) Service Provider Level 1 certification. This marks the 10th consecutive year PatientPay has obtained recertification for Level 1 status—marking a significant milestone in the company’s commitment to the security of patients’ cardholder data.

The PCI DSS is a comprehensive set of standards that require service providers that store, process, or transmit customer payment card data to adhere with strict information security controls and processes. For payment service providers, PCI DSS Level 1 is the highest and most uncompromising level of certification available. According to Verizon’s Payment Security 2022 Report, only 43.4% of organizations maintain full PCI DSS compliance. For organizations dealing with healthcare or healthcare payment data, the need to maintain these security standards is even more paramount.

The PCI DSS standard was created in 2004 by top payment card companies and sets the global standard security standard for organizations dealing with cardholder data. The standard has continued to evolve, but the latest standard—PCI DSSv4.0—is designed to better address and combat emerging threats and technologies. As part of the upcoming changes for 4.0, the PCI council requires more robust authentication controls to be enforced.

“Healthcare is an industry that continues to be hit with cybersecurity breaches across the whole industry. As a company working with healthcare organizations and patients, it is our duty to be good stewards of that extremely sensitive data and ensure that data and systems are protected,” says Tom Furr, CEO of PatientPay. “At PatientPay, our clients trust in our commitment to security because we go through rigorous testing and reporting to maintain our PCI DSS certification.”

To learn more about PatientPay, visit

About PatientPay

PatientPay partners with specialty care medical groups and facilities to drive patient payments at every step of the visit. As patient financial responsibility grows, specialty services such as long-term care, physical therapy, radiology and anesthesiology rely on PatientPay to get paid fast and in full. Ultimately PatientPay aims to extend the patient experience with enhanced overall patient satisfaction through matching with EOBs, flexible payment options, and custom communications. To learn more about how PatientPay guarantees results for its clients, contact