CFM International has become the Highest-rated Customer Service MRO Company

NEW YORK, July 08, 2020 (GLOBE NEWSWIRE) -- Aviation Week Network, serving the global aviation, aerospace and defense industries, released results for its third annual air transport aftermarket customer satisfaction survey. CFM International has become the highest-rated customer service MRO company, beating out Boeing, which has held that position for the last two years. The third annual Air Transport Aftermarket Customer Satisfaction Survey is done cooperatively by Inside MRO, Air Transport World, and AeroDynamic Advisory.

In addition to CFM being the overall winner and top engine OEM, other winners include: Airbus for top airframe OEM, Parker Aerospace received the title of top mechanical/electrical OEM, and BAE Systems as the top avionics supplier.

“The survey is becoming well-recognized within our airline community and can serve as a barometer for OEM customer support performance in a dynamic industry,” says Lee Ann Shay, chief editor MRO, Aviation Week Network.

The survey was conducted from mid-February to mid-May, and OEMs were ranked on the following categories: ease of doing business, product reliability, technical support, parts cost, parts availability, AOG support, OEM repair cost, OEM service center performance, overall satisfaction and likelihood of recommending them to a peer or colleague.

The complete survey results and winners will be part of the Webinar Series, Aviation Reset: Flight Path Forward, featuring MRO Top Performers: Strategies for Leading Customer Satisfaction. The webinar will be moderated by Karen Walker, Air Transport World Editor-in-Chief and panelists will include the top engine, top airframe and top mechanical OEM, as well as Jonas Murby from AeroDynamic Advisory, and Lee Ann Shay from Aviation Week Network. The panelists will discuss the increasing importance of customer engagement, how that is changing as airlines prioritize cost savings and efficiency, and maintaining excellent customer relations through mergers, acquisitions and industry consolidation. Register here to join the webinar on July 14.

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MEDIA CONTACT:
Elizabeth Sisk
Director, Marketing Communications
Aviation Week Network
+1 (860) 495 5498
elizabeth.sisk@aviationweek.com