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IMF Video: Colombia: Business Goes to Quibdó



The peace process helped generate more jobs in rural areas, like Quibdó, a vulnerable area of Colombia, with one of the highest unemployment rates in the country. A customer service call center helped change all that.

Language: English, Spanish

  • Juan Pablo Zarate, Co-Director, Board of Directors, Central Bank of Colombia
  • Angelika Rettberg, Professor, Universidad de Los Andes
  • Mauricio Cardenas, Colombia’s Finance Minister
  • Rafael Pardo, Colombia’s Minister of Post-Conflict
  • Raquel Barbosa Garzón, Senior Business Manager, Atento Colombia
  • Jennifer Mosquera Quejada, Customer Service Advisor, Telefónica
  • Santiago Rojas, General Director, National Tax and Customs Office
  • Roberto Velez, General Manager, National Federation of Coffee Growers