WiseGuyReports.com adds “Contact Center Analytics Market 2018 Global Analysis, Growth, Opportunities Research Report Forecasting to 2025”reports to its database

PUNE, INDIA, March 15, 2018 /EINPresswire.com/ -- Contact Center Analytics Market:

Executive Summary

This report studies the global Contact Center Analytics market, analyzes and researches the Contact Center Analytics development status and forecast in United States, EU, Japan, China, India and Southeast Asia. This report focuses on the top players in global market, like

Cisco Systems (US)
Genpact(Bermuda)
Verint Systems (US)
8X8 (US)
Genesys (US)
Oracle (US)
Mitel Networks (Canada)
SAP (Germany)
Enghouse Interactive (US)
Five9 (US)
CallMiner (US)
Servion Global Solutions (India)

Market segment by Regions/Countries, this report covers

United States
EU
Japan
China
India
Southeast Asia

Market segment by Type, the product can be split into

On-Premises
Cloud

Market segment by Application, Contact Center Analytics can be split into

Automatic Call Distributor
Log Management
Risk and Compliance Management
Real-time Monitoring and Reporting
Workforce Optimization
Customer Experience Management
Others Applications

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Table of content:

Global Contact Center Analytics Market Size, Status and Forecast 2025
1 Industry Overview of Contact Center Analytics
1.1 Contact Center Analytics Market Overview
1.1.1 Contact Center Analytics Product Scope
1.1.2 Market Status and Outlook
1.2 Global Contact Center Analytics Market Size and Analysis by Regions (2013-2018)
1.2.1 United States
1.2.2 EU
1.2.3 Japan
1.2.4 China
1.2.5 India
1.2.6 Southeast Asia
1.3 Contact Center Analytics Market by Type
1.3.1 On-Premises
1.3.2 Cloud
1.4 Contact Center Analytics Market by End Users/Application
1.4.1 Automatic Call Distributor
1.4.2 Log Management
1.4.3 Risk and Compliance Management
1.4.4 Real-time Monitoring and Reporting
1.4.5 Workforce Optimization
1.4.6 Customer Experience Management
1.4.7 Others Applications

2 Global Contact Center Analytics Competition Analysis by Players
2.1 Contact Center Analytics Market Size (Value) by Players (2013-2018)
2.2 Competitive Status and Trend
2.2.1 Market Concentration Rate
2.2.2 Product/Service Differences
2.2.3 New Entrants
2.2.4 The Technology Trends in Future

3 Company (Top Players) Profiles
3.1 Cisco Systems (US)
3.1.1 Company Profile
3.1.2 Main Business/Business Overview
3.1.3 Products, Services and Solutions
3.1.4 Contact Center Analytics Revenue (Million USD) (2013-2018)
3.1.5 Recent Developments
3.2 Genpact(Bermuda)
3.2.1 Company Profile
3.2.2 Main Business/Business Overview
3.2.3 Products, Services and Solutions
3.2.4 Contact Center Analytics Revenue (Million USD) (2013-2018)
3.2.5 Recent Developments
3.3 Verint Systems (US)
3.3.1 Company Profile
3.3.2 Main Business/Business Overview
3.3.3 Products, Services and Solutions
3.3.4 Contact Center Analytics Revenue (Million USD) (2013-2018)
3.3.5 Recent Developments
3.4 8X8 (US)
3.4.1 Company Profile
3.4.2 Main Business/Business Overview
3.4.3 Products, Services and Solutions
3.4.4 Contact Center Analytics Revenue (Million USD) (2013-2018)
3.4.5 Recent Developments
3.5 Genesys (US)
3.5.1 Company Profile
3.5.2 Main Business/Business Overview
3.5.3 Products, Services and Solutions
3.5.4 Contact Center Analytics Revenue (Million USD) (2013-2018)
3.5.5 Recent Developments
3.6 Oracle (US)
3.6.1 Company Profile
3.6.2 Main Business/Business Overview
3.6.3 Products, Services and Solutions
3.6.4 Contact Center Analytics Revenue (Million USD) (2013-2018)
3.6.5 Recent Developments
3.7 Mitel Networks (Canada)
3.7.1 Company Profile
3.7.2 Main Business/Business Overview
3.7.3 Products, Services and Solutions
3.7.4 Contact Center Analytics Revenue (Million USD) (2013-2018)
3.7.5 Recent Developments
3.8 SAP (Germany)
3.8.1 Company Profile
3.8.2 Main Business/Business Overview
3.8.3 Products, Services and Solutions
3.8.4 Contact Center Analytics Revenue (Million USD) (2013-2018)
3.8.5 Recent Developments
3.9 Enghouse Interactive (US)
3.9.1 Company Profile
3.9.2 Main Business/Business Overview
3.9.3 Products, Services and Solutions
3.9.4 Contact Center Analytics Revenue (Million USD) (2013-2018)
3.9.5 Recent Developments
3.10 Five9 (US)
3.10.1 Company Profile
3.10.2 Main Business/Business Overview
3.10.3 Products, Services and Solutions
3.10.4 Contact Center Analytics Revenue (Million USD) (2013-2018)
3.10.5 Recent Developments
3.11 CallMiner (US)
3.12 Servion Global Solutions (India)

4 Global Contact Center Analytics Market Size by Type and Application (2013-2018)
4.1 Global Contact Center Analytics Market Size by Type (2013-2018)
4.2 Global Contact Center Analytics Market Size by Application (2013-2018)
4.3 Potential Application of Contact Center Analytics in Future
4.4 Top Consumer/End Users of Contact Center Analytics

Continuous…

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Norah Trent
WiseGuy Research Consultants Pvt. Ltd.
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