NobelBiz’s Webinar Series Welcomes Jason Cutter to talk about
Transitioning from Voice-Only to an Omnichannel Contact Center: The Profitable way
Jason Cutter, CEO of Cutter Consulting Group, is an author, podcaster and sees himself as a sales success architect for companies and individuals. Even though he didn’t start as a salesman (his bachelor’s degree is in Marine Biology), he knows what it takes to succeed in sales. With a sales experience of 18 years, he has seen so many sales teams struggle across various industries and has made it his mission to empower over 1 million people to become AUTHENTIC PERSUADERS. His first book – Selling With Authentic Persuasion: Transform from Order Taker to Quota Breaker – is focused on helping anyone in a sales professional.
The 14th episode of the NobelBiz Webinar Series2 premiered Wednesday, December 8th, 2021, / 12 pm EST | 9 am PT. The webinar can now be accessed on-demand on the NobelBiz official website.
Many contact center professionals heard about the omnichannel approach and have a working understanding of what this is. However, few have a solid idea of monetizing the omnichannel business model as a contact center. With a background of 18 years of sales experience, contact center expert Jason Cutter is one of those few.
This webinar episode is dedicated to contact center decision-makers considering omnichannel technology. We will look at what it takes to implement an omnichannel solution and how it can help expand the scope of a contact center beyond the voice-only comfort zone.
Watch this exclusive episode to learn about:
• From Call Center to Contact Center
• Omnichannel for inbound and outbound
• Transitioning: the implementation process
• The learning process: making the most out of the new omnichannel features
• Monetizing new business opportunities & finding omnichannel clients
NobelBiz is a Contact Center software and voice carrier provider that has grown to serve Contact Centers globally.
Being more an extension of its clients’ services than a direct vendor, the company combines multiple carrier systems into a single unified network with worldwide backups. NobelBiz also offers advanced Omnichannel software solutions3 that handle text (email, webchat, SMS), social media, and voice in a single interface.
The NobelBiz webinar series aims to deliver monthly information-rich episodes that can teach you how to improve your Contact Center business.
Are you a proud member of the Contact Center industry? Do you want to impart your knowledge to our viewers? Do you know anyone who fits these criteria? Please email us at mirela.otea@nobelbiz.com, and let’s set up a meeting.
Mirela Otea
NobelBiz
+1 303-619-3716
email us here
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WATCH NOW: This webinar episode is dedicated to contact center decision-makers who are considering omnichannel technology. at http://www.youtube.com/watch?v=gibnSMWRAsY
1 https://nobelbiz.com/webinar-transitioning-from-voice-only-to-an-omnichannel-contact-center/
2 https://nobelbiz.com/webinar-series/
3 https://nobelbiz.com/technology/omni-plus-omnichannel-contact-center-solution/