World Class Manufacturer Fabco-Air Saves Over 4400 Customer Service Hours Per Year with Godlan and Infor CPQ
/EINPresswire.com/ -- CLINTON TOWNSHIP, MI--(Marketwired - August 16, 2016) - Godlan, a manufacturing ERP software specialist (Infor CloudSuite™ Industrial - SyteLine), Infor CPQ (Configure Price Quote) specialist, and Infor Gold Channel Partner, announced today that top manufacturer Fabco-Air has implemented Infor CPQ software in their organization and have realized significant operational benefits. Fabco-Air was founded in 1958 by Alfred W. Schmidt in Cleveland, Ohio. Best known for their Pancake® cylinder, the product line has grown extensively. Fabco-Air's facility includes more than 61,000 sq. ft., including in-house engineering, production, and assembly.
Fabco-Air wanted to address critical business challenges such as providing self-service capabilities to prospects and customers. They wanted to rise above competition by offering quick response with high accuracy to customers and prospects. They average over 200 quotes per day both domestic and internationally, and wanted to provide a 24x7 experience with full quoting and ordering capabilities.
"Infor Configure Price Quote has made Fabco-Air more responsive to customers and at the same time drastically reduced our cost of order estimating - a win for our customers and us." - Mike Russell, IT Administrator, Fabco-Air Inc.
Since the go-live of CPQ software, Fabco-Air now offers 24x7 access to self-service product configuration and ordering. They have realized significant reductions to manual customer service activities, all while increasing customer responsiveness. Errors have dropped to near zero by eliminating manual configuration methods. Customer created configurations are automatically validated allowing a smoother transition to the manufacture process.
"With CPQ we have reduced our manual customer service activities by over 17 hours per day, allowing us to better utilize our people resources." - Mike Russell, IT Administrator, Fabco-Air Inc.
Fabco-Air has also created a unique offer in their market, fondly named "Deconstructor", which allows a customer to enter a known part number of an item to get a fully configured sub-assembly parts list - allowing them to identify the individual components that makeup that item. Additionally, CPQ has an intuitive drag and drop rule builder allowing staff with limited to no software programming knowledge to maintain the solution themselves.
Godlan achieved ranking on the 2015 Inc 5000 list, a TEC Accreditation for ERP Solutions in 2013, 2014, 2015 & 2016, was awarded the Infor North America SyteLine ERP Partner of the Year 2011, Infor Regional Partner of the Year 2013, and is an approved Infor Gold Channel Partner serving customers for over 32 years. For more information, visit godlan.com or call 586-464-4400.
Fabco-Air was founded in 1958 by Alfred W. Schmidt in Cleveland, Ohio. Best known for our Pancake® cylinder, the product line has grown extensively. Fabco-Air's facility includes more than 61,000 sq. ft, including in-house engineering, production, and assembly. Between Bill Schmidt (President), Scot LaMar (Vice President), and George Edwards (Chief Engineer), Fabco has a combined work experience of 128 years driving innovation. About 45% of their business is special products designed to customer specifications, and their engineering staff is ready to assist customers in custom designs and any technical aspect of their business. They also have full CAD support, available in 2D or 3D, downloadable from their web site. http://www.fabco-air.com/
About Godlan, Inc.
Godlan is a leading manufacturing performance specialist that has been implementing integrated technology solutions since 1984. As an approved Infor Gold Channel Partner with a focus on Infor CloudSuite (SyteLine) ERP and CPQ (Configure Price Quote) solutions, Godlan supports the implementation of world-class processes and best practices throughout discrete manufacturing organizations. For more information about Godlan or Infor CloudSuite (SyteLine) ERP manufacturing software demos, call 586-464-4400, visit godlan.com or follow us on Twitter @Godlan_Inc.
Infor is fundamentally changing the way information is published and consumed in the enterprise, helping 73,000 customers in more than 200 countries and territories improve operations, drive growth, and quickly adapt to changes in business demands. Infor offers deep industry-specific applications and suites, engineered for speed, and with an innovative user experience design that is simple, transparent, and elegant. Infor provides flexible deployment options that give customers a choice to run their businesses in the cloud, on-premises, or both. To learn more about Infor, please visit infor.com.
Infor customers include:
+ 19 of the top 20 aerospace companies
+ 12 of the top 13 high tech companies
+ 10 of the top 10 pharmaceutical companies
+ 22 of the 25 largest US health delivery networks
+ 16 of the 20 largest US cities
+ 84 of the top 100 automotive suppliers
+ 31 of the top 50 industrial distributors
+ 5 of the top 9 brewers
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